Terms of service

Terms of Service
Last updated: 14 October 2026

About us
Cage Warehouse is operated by CAGE WAREHOUSE PTY LTD (ABN 70 702 952 921), 24 Liverpool Street, Ingleburn NSW 2565, Australia. Contact: hello@cagewarehouse.com.au. These terms apply to cagewarehouse.com.au and orders accepted by us. Read them with our Privacy, Shipping, and Return and Refund policies and the agreed details of your order.

Australian Consumer Law
Nothing in these terms excludes, restricts or modifies rights or guarantees that cannot lawfully be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Website and products
Use the website lawfully and provide accurate order and contact details. Do not interfere with site security or misuse another person's account. Keep your account credentials confidential.
Product descriptions identify what is included. Check dimensions, assembly requirements and suitability before ordering. Follow supplied assembly and care instructions. These responsibilities do not limit our obligations to supply goods that match their description and meet applicable consumer guarantees.

Orders, prices and payment
Prices are in Australian dollars. We are not currently registered for GST and do not add GST. Freight is quoted separately for the delivery address. We will confirm delivery availability and the full freight charge for your approval before payment.
Your order is an offer to buy. A contract is formed when we confirm acceptance. If we cannot accept an order because goods or delivery are unavailable, or an obvious pricing error has occurred, we will notify you and refund any amount received. We will not charge a higher price without your agreement. Price changes do not affect orders already accepted.
Contact us promptly to request an order change or cancellation. We will confirm whether it is possible before dispatch. Statutory cancellation and refund rights remain unaffected.

Dispatch, delivery and collection
In-stock products are dispatched within 1–3 business days after payment is received and agreed delivery details are confirmed. Business days exclude weekends and NSW public holidays. Availability and estimated dispatch for products not in stock will be confirmed before payment.
Transit time is separate from dispatch time. Delivery availability, access requirements, charges and available estimates are confirmed in your freight quote. We do not promise delivery to every Australian address. Tell us about access restrictions before approving your quote. We will contact you if we become aware of a material delay. Your statutory rights remain unaffected.
Local collection is available at our Ingleburn premises. Confirm your order is ready before collecting. Walk-in hours: Monday–Friday 8:00 am–5:00 pm; Saturday 10:00 am–3:00 pm; closed Sunday.
Ownership passes on full payment. Risk passes on delivery to you or your authorised recipient, including a location you expressly authorise, or on collection. This does not remove our responsibility for defects or damage for which we are legally responsible.

Returns and refunds
We do not offer returns or refunds for change of mind, choosing the wrong size or no longer needing an item. Your Australian Consumer Law rights remain unaffected.
For faulty, damaged, missing or incorrectly supplied goods, email hello@cagewarehouse.com.au with proof of purchase and a description of the issue. Photographs may help assessment. Contact us before returning large goods so we can arrange appropriate instructions. Original packaging is not required for a valid consumer guarantee claim. Requests for prompt notification do not impose a deadline on statutory rights.
For a confirmed consumer guarantee problem, we reimburse reasonable return costs. For large, heavy or difficult-to-return faulty goods, we arrange collection or cover reasonable shipping costs as required by law. No restocking fee applies to a statutory remedy. Agreed refunds are processed promptly using the original payment method where possible; payment provider processing times may vary.

Content and privacy
Website branding, text and images belong to us or their respective owners. You may use the site for personal shopping purposes; other use requires permission unless allowed by law. Personal information is handled as described in our Privacy Policy. Shopify hosts our store.

General
Our liability for consumer guarantee failures and other non-excludable obligations is determined by applicable law. These terms do not exclude liability that cannot lawfully be excluded.
Updated terms apply to future orders; terms accepted for an existing order continue to apply unless we agree otherwise or the law requires a change. If a provision is unenforceable, the remaining provisions continue to operate to the extent permitted by law.
These terms are governed by the laws of New South Wales, Australia, with non-exclusive jurisdiction of its courts. This does not prevent you from using any court or dispute resolution process available under applicable consumer law.

Questions: hello@cagewarehouse.com.au
https://cagewarehouse.com.au/