Refund policy

Return and Refund Policy
Last updated: 14 October 2026

Cage Warehouse is operated by CAGE WAREHOUSE PTY LTD (ABN 70 702 952 921).

Change of mind
We do not offer returns or refunds if you simply change your mind, choose the wrong size or no longer need an item. This does not limit your rights under the Australian Consumer Law.

Faulty, damaged or incorrectly supplied goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact hello@cagewarehouse.com.au with your order number or other proof of purchase, a description of the issue and photographs where helpful. Please contact us before sending large items back so we can arrange suitable return or collection instructions. This process does not restrict your statutory rights. Original packaging is not a condition of a valid consumer guarantee claim.

Return costs and refunds
For a confirmed consumer guarantee problem, we will reimburse reasonable return costs. Where faulty goods are large, heavy or difficult to return, we will arrange collection or cover reasonable shipping costs as required by law. No restocking fee applies to a statutory remedy.

Once a refund is agreed, we will process it promptly using the original payment method where possible. Your payment provider may take additional time to make the funds available.

Order changes and cancellation
Contact us promptly if you need to change or cancel an order. We will confirm whether this is possible before dispatch. This does not affect cancellation, refund or other rights available under Australian Consumer Law.

Contact
hello@cagewarehouse.com.au
24 Liverpool Street, Ingleburn NSW 2565, Australia